To further improve tracking effectiveness, set up a Custom Tracking Domain, also known as a CNAME or Canonical Name, to load the script from your own website domain instead of a Sona domain.
Sign in to the platform where your DNS is managed. This could be your domain name provider or a separate DNS provider such as GoDaddy, Hostgator, Cloudflare, etc.
Create a subdomain for your website or store domain
We recommend that you use sl as the subdomain.
As an example, if your domain is "mystore.com," then your subdomain would be sl.mystore.com
Set the target value to t.sonalabs.com
For additional assistance in setting up a CNAME, here are additional help articles from DNS providers:
Note: For other DNS providers, you can follow the pattern described in any of the above articles. Proxies should be turned off as indicated in the Cloudflare setup.
Once you have set up the CNAME with your DNS provider, you typically need to wait for approximately 24 hours for the change to propagate. After this waiting period, you can navigate to Tracking Pixel > CNAME Setup in the Sona Revenue Growth Platform.
Enter the CNAME that you configured in the empty field under Add CNAME, then click Verify DNS. If the CNAME successfully propagated, the status will change to DNS verified with a green check next to it.
Click Save.
