This guide shows you how to locate, select, and copy the correct Sona tracking script for your website implementation needs. Understanding how to access your tracking code is essential for proper data collection and ensures you're capturing the right user interactions based on your website structure and goals. With this guide, you'll be ready to confidently retrieve and implement the perfect tracking solution for any type of website or web application.
When to Use This
When to Use This
Access your tracking script when you need to:
Install Sona tracking on a new website or page
Update existing tracking implementations
Switch between form capture options
Set up tracking for web applications with user authentication
Provide tracking code to developers or technical team members
Troubleshoot tracking implementation issues
Prerequisites:
Access to your Sona workspace
Permission to view Workspace Settings
Basic understanding of your website structure (public vs. authenticated pages)
Step-by-Step Instructions
Step-by-Step Instructions
Step 1: Navigating to Your Tracking Script
Step 1: Navigating to Your Tracking Script
Access Workspace Settings
Navigate to your Sona workspace
Click on General in the main navigation or settings menu
Locate the Tracking Pixel Section
Find and click on Tracking Pixel under the Workspace Settings section
Wait for the tracking script options to load
Step 2: Selecting the Right Tracking Script Type
Step 2: Selecting the Right Tracking Script Type
Choose Your Form Capture Option
Select With Form Capture if you want to track form submissions and user interactions
Choose Without Form Capture if you only need basic page view tracking
Notice how the tracking script code changes based on your selection
Determine Your Website Type
For standard websites: Continue with the default tracking script from step 3
For web applications with user authentication: Click on the Setup for Web Apps tab
Step 3: Selecting the Appropriate Web App Script (If Applicable)
Step 3: Selecting the Appropriate Web App Script (If Applicable)
Choose Anonymous or Identified User Tracking
Select Anonymous Users tracking pixel for:
Public website pages
Landing pages
Marketing pages accessible without login
Select Identified Users tracking pixel for:
Pages behind user authentication
User dashboards
Account-specific content areas
Step 4: Copying and Implementing Your Script
Step 4: Copying and Implementing Your Script
Copy the Tracking Script
Highlight the entire tracking script code displayed
Copy the code to your clipboard (Ctrl+C or Cmd+C)
Double-check that you've copied the complete script
Verify Your Selection
Confirm you've selected the correct script type for your needs
Ensure the script matches your form capture requirements
Verify you're using the right script for your website authentication model
Perfect! You now have the correct tracking script ready for implementation on your website.
Key Concepts / Best Practices
Key Concepts / Best Practices
Understanding Form Capture Options:
With Form Capture: Automatically tracks form submissions, user interactions, and conversion events
Without Form Capture: Only tracks page views and basic navigation, ideal for privacy-focused implementations
Web Application Tracking Strategy:
Anonymous Users: Use for public-facing pages where user identity is unknown
Identified Users: Use for authenticated areas where you can associate actions with specific users
Hybrid Approach: Many sites use both scripts on different page types for comprehensive tracking
Implementation Best Practices:
Always test tracking scripts in a staging environment first
Place tracking scripts in the
<head>section of your HTML for optimal performanceUse the same script type consistently across similar page types
Document which script types you're using on different sections of your site
Script Selection Guidelines:
Choose form capture based on your data collection needs, not just convenience
Consider privacy regulations when deciding on form tracking
Use identified user tracking only where users have explicitly logged in
Implement anonymous tracking for marketing and public content pages
Performance Considerations:
Tracking scripts are designed to load asynchronously and not block page rendering
Form capture scripts may have slightly more overhead but provide richer data
Test page load times after implementation to ensure optimal performance